How Mochomos Boosts Revenue with Superior Customer Service
Mochomos is a high-end restaurant and bar chain with 12 locations across Mexico. Owned by Grupo Costeño, they have establishments in every major Mexican city including Monterrey, CDMX, Guadalajara, and Puebla.
Ana Cristina García, Quality Manager at Grupo Costeño, was concerned when looking at numbers from Mochomos Mexico City - something just didn’t add up. They were experiencing massive inventory loss but seemed unable to pinpoint exactly what was going on.
With a monthly audit and inventory expense of over $3,000, Ana needed to find a solution that would identify the issue and solve it so that the restaurant could reverse its losses...and fast!
Estimated Revenue Loss per Month
Estimated Lost Sales
Ana and her team at Grupo Costeño decided to see if Glimpse could provide the help that they needed to get back on track. Glimpse uses Artificial Intelligence to match drinks served across the bar with orders entered into the POS system. This enables bar and restaurant managers to detect areas of loss, be it from spillage, free drinks, employee theft, or improper sales entry.
When Ana made the decision to implement Glimpse, the first order of business was installation. This included fitting Glimpse cameras into the bar area so that they could track all movement across the bar. The cameras were then connected to the pre-existing Mochomos POS system, which would allow for accurate and up-to-date reporting, highlighting any discrepancies between sales and inventory.
Once the initial set-up was complete, Ana and her team would begin to receive regular reports, including lost items value (items served but never recorded) and individual employee sales. This would enable them to quickly resolve any service issues or inventory inconsistencies that crop up, and reward high-performing team members.
Glimpse exceeded our expectations
Within 1 month, Ana and the team at Mochomos quickly realized the benefits that came with using Glimpse! Employee efficiency (the average time to serve a customer) increased by 14%, leading to higher levels of customer satisfaction.
The detailed reporting feature allowed Ana to quickly detect any weak spots and fix them. She was also able to determine areas of opportunity that she could exploit to boost revenue and customer service - a win-win situation!
Glimpse’s employee reporting feature enabled the Mochomos team to not only recognize high performers but also empowered them to re-train team members who were not up to their high standards. As a result, Mochomos bars and restaurants are now staffed by highly qualified and efficient employees - every manager’s dream!
Glimpse is easy to use and a great investment
Mochomos’ best result? They experienced an astonishing drop in revenue loss, from $23,375 per month to a mere $10 ($461 after the first month alone), and a drop in lost sales from 7.6% to 0.4%.
With 12 locations to oversee, Glimpse gave Ana the opportunity to keep tabs on the property without needing to be physically present through in-depth and analytical reporting. Easy to use and good value, she even has a message for anyone considering using Glimpse, ‘don’t hesitate, not even for a minute!’
Faster Customer Service
Revenue Increase in 1 Month
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