Providing customers with a clean and organized bar should be high on the priority list for any bar if they wish to be successful. What a customer sees when they walk in the door can either help or hurt their experience. Having a concrete routine in place to both open up the bar and close Read More →
Strategy and Foresight in Hospitality: It’s Not About Knowing Everything but Planning for What You Can
Our jobs require us to plan for the worst and hope for the best. While it is difficult to compare a restaurant or bar to a traditional company, there is an important component that they all rely on: Strategy. Yes, it’s a word that gets thrown around in the Wall Street Journal anytime a company Read More →
Monitor Your Sales and Watch Your Profits Grow
Failure to monitor employees, for both accidental and purposeful missteps in business operations, can result in lower revenue and higher expenses. Business owners in the food and beverage industry are at risk for human error and intentional avoidance of operating procedures. Take advantage of existing video surveillance and POS systems to optimize your daily operations. Read More →
Best Way to Handle Employee Conflicts
Customer-facing industries such as the restaurant business are ideal areas where conflicts may arise. Bars and restaurants are fast-paced and require communication between employer, manager, and employee but solutions need to be sought when this comes to a grinding halt. Whether the issue is solved by a simple discussion or more formal disciplinary action needs Read More →
Improve Your Customer Satisfaction Today
Customers are the lifeblood of any business because without them the need to provide goods or services no longer exists. This applies especially to the hospitality industry services. The food and beverage industry is extremely competitive due to the overwhelming number of choices that customers are faced with. Being able to identify customer satisfaction (positive Read More →
Four Ways to Create Positive Work Environments
There’s the age old saying “If you can’t handle the heat, get out of the kitchen” regarding tough environments and finding those with the grit to get through it. While it is true that not every person is fit for any job out there in the hospitality industry, it is possible to make people feel Read More →