There’s the age old saying “If you can’t handle the heat, get out of the kitchen” regarding tough environments and finding those with the grit to get through it. While it is true that not every person is fit for any job out there in the hospitality industry, it is possible to make people feel comfortable to push themselves to surpass their preconceived limits. This is what at Glimpse we try to focus on in our bar consulting services. Not all bartenders started out making Old Fashioneds, Mint Juleps, and a passable Sazerac on their first day. To get to an employee’s greatest potential, it is essential to create a healthy, positive environment to engage employees. You don’t need to just challenge employees for day-to-day things, you can also challenge them to grow so they become a long-term asset to your business. It’s always great to eat at a restaurant and meet people who have been on the team for a long period of time. Matter of fact, most restaurants, bars or hotels have people with many years of experience (and stories to share).
First, you need a manager who is willing to take the time to build people up, even when two people don’t show up and it’s a packed house. They will be patient and understanding in learning team member’s limits and make them feel comfortable to push them. When you allow team members to feel comfortable about failing, they will take that leap and understand the feeling of relief of getting help if they need it, but pushing themselves so they don’t. They will feel more confident handling your restaurant’s elite guests or your hotel’s preferred visitors, learning how to quickly dispatch problems and concerns.
Invest in Your Team
Second, it is vital that everyone understand they are a team, working on this together. No, a restaurant will not change its customer satisfaction rating overnight (not without bringing on a whole new staff, but that’s rarely a solution). It’s about encouraging and applauding team members taking those steps together, balancing the work across its members during the easy shifts as well as the “Why did I come in today?” server shifts or the “How many people can be rude at check-in?” times. If you believe in your team and invest in them, they will be surprised at what they can accomplish. If you allow your team to feel comfortable with one another, they will begin to rely on each other.
Unparalleled Bar Consulting Services
At Glimpse, we work with all levels of leadership to help understand what can be holding a company back. We’ve been hard at work helping to provide solutions to the hospitality industry, specializing in ‘at risk’ transactions and capturing lost revenues, all while helping increase customer satisfaction and employee morale. We’ve seen first hand how SOP adherence can result in better tips for team members and better morale for the organization. Don’t believe us? Give us a call and we’ll show you how.