When you have a bar or restaurant business, your staff must be competent and trustworthy.
Dynamic establishments like these don’t just require a certain degree of skill to oversee – a high customer turnover can also easily make it a hotspot for inefficiency, ignoring best practices and even crime.
If you don’t have mechanisms to protect against non-compliance, this will undoubtedly become a problem later. However, an AI-powered video auditing system such as Glimpse can help keep your employees in line.
This article will examine four ways Glimpse can improve employee compliance in your bar and restaurant business.
What is Glimpse?
No matter how good you or your floor manager are, it’s impossible to have eyes everywhere all the time.
While, ideally, it’s up to you and your staff to keep each other in check, this rarely happens in actuality.
Our video auditing software syncs with your surveillance cameras and identifies objects like specific glassware, drink types and plates of food in your dimly lit and bustling bar.
Next, Glimpse compares this data to your POS sales and notifies you of discrepancies between what was passed over the counter and what was actually recorded – using the exact dollar amount, date and time of any incidents.
Implementing Glimpse’s AI-powered analytics has plenty of positive use-cases, such as the following:
- Recording compliant sales. Recognize your top employees and overall compliance rate by tracking all orders that were fulfilled on time and recorded properly in your POS.
- Recording lost items. Glimpse will see and record all the items that pass through its vision, allowing you to know precisely where lost inventory ends up, whether it’s due to spillage, theft or other forms of non-compliance.
- Order fulfilment. Glimpse can estimate the time it takes for your staff to hand customers their orders, giving you an accurate measure of their waiting time, which you can then use as a metric for improvement.
- Detecting crime. By syncing to your POS and identifying items that pass through the counter, Glimpse can flag suspicious behavior. You can review and spot issues like employee theft and non-compliance automatically, saving you hours of staring at camera footage.
The Glimpse reports show you the exact date and time of suspicious activity.
How Glimpse Improves Employee Compliance
In this section, we’ll detail how Glimpse can improve employee compliance in your establishment.
1. Ensures employee accountability
When your team knows that they are being closely supervised, they will be more likely to adhere to your guidelines and follow SOPs.
This is because of the Hawthorne Effect, an established psychological theory about how active observing makes people perform better.
Of course, you can’t always be personally on the floor, micromanaging every aspect of your employees’ jobs. That’s why a system that lets them know they’re being monitored will make them feel more accountable.
This can also lead to increased productivity, which we have certainly seen in our various case studies: well-known establishments such as the Redbar and the Mojitobar have seen more productive employees and a better bottom line since implementing Glimpse.
2. Provides better information for performance reviews
When you can see what is happening, you can better review your employee’s performance.
This is most applicable in situations where an employee’s compliance with company policy is in question because the video documentation provides definitive proof of their actions.
Since Glimpse employs AI-powered video auditing and even syncs with your POS, you have a much better idea of the situation on the ground.
With this kind of technology at your disposal, you can create a solid review plan based on your employee’s actual work performance and reinforced by the data you have. You can also address unacceptable behavior properly if and when this happens.
More than addressing the issue of compliance, better performance reviews can also help improve your team’s performance.
Studies have consistently shown that positive and valuable feedback is key to improving workplace productivity.
One example is Mojitobar, which has implemented this strategy to improve productivity in the workplace.
With the data that Glimpse provided, owner Henry Leace could gather the daily numbers of servers, particularly how long it took on average for one customer to receive their order.
The data was then used as a reference for training, helping servers and bartenders improve their skills to deliver orders better and faster.
Over time, Mojitobar could raise its profitability by continually improving its services with Glimpse data.
3. Communicates the importance of new and existing policies
Glimpse’s AI-powered capabilities allow you to put actual dollars behind lost inventory and revenue. This lets you and your employees realize the extent of the damage, whether it’s through spillage or missing stock.
With this objective number on hand, it’s easier to communicate just how important new and existing policies are to your employees.
After all, if you provide numbers, your employees can better understand the “why” of the policy. And by understanding the why, they’re also more likely to perform well and become compliant to the rules.
In addition to this, improvements are easier to monitor because the software will automatically and instantly record all of the transactions happening in the bar.
This means that you can have close to real-time monitoring of your initiatives. It will be easier to get your employees on board with the plan if they can see immediate results than vague concepts.
Lastly, better compliance often leads to better service, creating positive workplace morale and even attracting better tips.
4. Enables easier remote monitoring
Managing multiple establishments all at the same time can be difficult. Having just one bar or restaurant is hard enough – what if you have multiple locations around the city or country? It can be more challenging to monitor and ensure that everything is going well, even with competent managers on-site.
Fortunately, with Glimpse, you can make things much easier.
One of the main problems of traditional CCTV cameras is that you’re working with hours upon hours of footage. This means that if you want to examine a past situation, you will need to know precisely when the incident occurred, or else you’ll be digging through tons of irrelevant material.
But with Glimpse, that wouldn’t be a problem.
The software features advanced video auditing and computer vision which pinpoints the exact time, date and image related to a potential incident. Instead of you looking over hours of footage, your computer can do the work for you and highlight problematic behavior in less time.
This feature makes managing multiple establishments easier than relying on traditional cameras alone.
Improve Employee Compliance with Glimpse
Employee compliance issues are among the most severe and sensitive issues that a bar or restaurant owner faces. Without the right tools, it will be challenging to address these issues respectfully and effectively.
But with Glimpse, you can quickly improve your employee compliance metrics.
Glimpse revolutionizes bar and restaurant management with cutting-edge tools, allowing you to implement policies that your employees want to follow.
If your bar or restaurant’s policies are important to you, talk to us to schedule a free demo.